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Job Details

General Counsel and Compliance Manager

Company name
Diversified Adjustment Service Inc

Location
Coon Rapids, MN

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Diversified Adjustment Service, Inc. is a nationwide collection agency representing a portfolio of over 100 core businesses that serve a wide range of markets. We are currently looking for a dynamic individual to serve as our General Counsel and Compliance Manager at our corporate headquarters located in Coon Rapids, MN.

Diversified’s General Counsel & Compliance Manager will manage our compliance program to prevent or reduce regulatory violation, protect consumers from non-compliant acts and omissions, manage the organization’s vendors and service providers for compliance with consumer protection laws and other duties as required. The job entails representing or advising the company in: Consumer Litigation, Collection Actions, General Litigation, Compliance Issues, Reviewing Contracts, and Human Resource Issues. The ideal candidate will have a well rounded knowledge of the collection industry as well as knowledge of the FDCPA, FCRA, TCPA, CFPB, FTC, HIPAA and employment laws.

We are seeking a strategic leader who is attuned to the ever changing needs of the collection industry and the administration of regulatory compliance. The General Counsel & Compliance Manager performs governance and oversight functions of the compliance program including proactively working to identify compliance risk within the organization and achieve strong compliance results and ratings. The General Counsel & Compliance Manager works closely with all lines of business ensuring effective, efficient and sustainable controls and procedures are implemented by the business lines and is directly responsible for providing strategic leadership, vision, and ongoing support to the business units regarding compliance best practices and trends. The individual is also accountable for developing, implementing and maintaining the company’s Compliance Management System.

FUNCTION Facilitate the organization’s compliance with consumer and collection laws, regulations and best practices by assisting in the development of policies and procedures, monitoring legislative and regulatory developments, providing in depth analysis and impact assessments, and providing guidance and training to operational business units. Review the business units to help ensure they are in compliance with all applicable regulations, add value and improve the organization’s operations. Work with external auditors and organizational management to ensure external audits are conducted efficiently. Manage the companies docket of consumer lawsuits locally or through outside counsel.

ESSENTIAL RESPONSIBILITIES

Provide interpretation and guidance on consumer debt collection laws and regulations.

Perform legislative and regulatory monitoring and analysis. Provide day to day regulatory problem solving for specific questions posed by business units.

Interface and maintain relationships with internal and external business partners, state agencies and federal regulators.

Stay current with compliance best practices.

Ensure operational standards and regulatory requirements are established, reviewed and continuously improved within each operational area.

Executes the organization’s vendor and service provider oversight program in compliance with CFPB requirements.

Writes and updates compliance policies and procedures annually or as otherwise required due to changes in law, regulation, litigation trends, and complaint and dispute trends or as directed.

Manages outside counsel in consumer lawsuits filed against the company.

Develop and deliver regulatory and compliance training to educate internal business units as well as external customers.

Assist in policy development and dissemination, and in monitoring compliance with internal controls and regulatory requirements.

Represents the agency with the professional and ethical work standards consistent with the mission and management policy of the company.

Maintains current knowledge of applicable federal and state collection laws, and communicates changes to the company.

Participate in new client set up meetings and contractual review to ensure compliance with client’s contracts.

Review and reply to client audits, taking any necessary action or making overall recommendations.

Reviews new client information to assure they are compliant with collection laws.

Respond to and resolves government agency correspondence such as CFPB, Attorney General and BBB.

Maintain professional working relationships with outside counsel, vendors, clients, and others.

Recommend process/policy changes to ensure compliance with all regulations and assist in the documentation or training of those changes.

Initiate and promote activities to foster compliance awareness within the company.

Conduct internal monitoring reviews.

Support and facilitate external audits.

Develop, review and/or maintain deliverables, including letters, call scripts, policies and procedures.

Perform other duties as assigned.

Required Skills

JD from accredited U.S. Law School with demonstrated academic excellence.

Licensed to practice and in good standing with an applicable bar organization.

Minimum six years of credit and collection related experience.

Understanding of strategy and risk and ability to educate and influence others.

Understanding of key compliance areas and ability to rapidly acquire an understanding of compliance-related laws and the compliance application framework.

Some management experience preferred, including experience managing and influencing individuals outside the direct reporting relationship.

Must be highly ethical and able to maintain confidentiality and handle highly sensitive information

Must be willing and able to travel when necessary

Must possess initiative and strong analytical and problem solving and research skills

Must possess a serious commitment to accuracy and quality while meeting goals and deadlines

Must have outstanding written and verbal communication skills in addition to interpersonal skills

Must demonstrate judgment, tact, diplomacy and cooperation when dealing with people at all levels, internal and external of the business

Demonstrated ability to collaborate across functional groups and develop mutually collaborative relationships

Demonstrated ability to influence individuals outside direct reporting relationships (both up and down in the organization)

Demonstrated ability to interface effectively with all levels of an organization and work with a culturally diverse group of individuals who sit in multiple locations

Must have a proficiency with Microsoft Office programs:

Word, Excel, and Power Point

Understanding of and experience with:

CFPB, FDCPA, TCPA Federal and State Collection Laws Rules governing collection agency licensing, HIPAA and identity theft/privacy rules.

Arrives at sound solutions through analysis and weighing of relevant facts. Understands and considers short and long term impact of decisions. Shows a proven ability to work effectively within all organizational levels and departments to achieve desired results; the ability to work independently and as a member of a team.

Working knowledge of Microsoft Office products.

Required Experience

JD from accredited U.S. Law School with demonstrated academic excellence.

Licensed to practice and in good standing with an applicable bar organization.

Minimum six years of credit and collection related experience.

Understanding of strategy and risk and ability to educate and influence others.

Understanding of key compliance areas and ability to rapidly acquire an understanding of compliance-related laws and the compliance application framework.

Some management experience preferred, including experience managing and influencing individuals outside the direct reporting relationship.

Company info

Diversified Adjustment Service Inc
Website : https://www.diversifiedadjustment.com/

Company Profile

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