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Job Details

Operational Risk Consultant 5 - Consumer Cross Domain Support

Company name
Wells Fargo

San Francisco, CA

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Job Description

For more than 160 years, Wells Fargo has been in the risk management business. It’s central to what we do, and it’s never been more important. If you have a passion and desire to understand and help mitigate risk, you will be interested in reading further.

Who We Are

Enterprise Information Technology-Operational Risk Management

EIT ORM provides support to its technology business partners to ensure safe and secure environment for delivery of products and services to our Wells Fargo customers - whether they’re in a store, online, on the phone, at an ATM, or on a mobile device. In partnership with Wells Fargo lines of business, we bring our customers products and services that make banking simple. We impact customers directly through availability and security, as well as indirectly through our business partners who deliver value-added products and services. We have more than 23,000 team members in all 50 states dedicated to providing cutting-edge technology and operational support. This allows us to understand our customers’ financial needs, and then offer them products and solutions to help satisfy those needs so they can succeed financially.


The successful candidate will partner with line of business team members in Enterprise Information Technology (EIT) Operations to provide support and guidance in the development and execution for first line of defense risk activities, including risk identification, measurement, and reporting. The successful candidate will utilize knowledge of issue monitoring, risk control self-assessment processes, internal loss data, and external loss data to help identify and measure the impact of technology related risks on overall operational risk assessments.

Position Responsibilities

Responsibilities of this position include, but are not limited to:

Work collaboratively with technology and enterprise operational risk professionals to support the execution of risk management disciplines across technology processes with particular emphasis on risk identification, measurement, and reporting

Foster an ongoing healthy relationship with business partners and risk stakeholders, through regular communication, active participation in meetings/presentations, consulting support, and related reporting

Proactively manage awareness and escalation of business risk issues, mitigation activities, required deliverables, and related evidence of completed activities, as necessary

Support planned and ad hoc risk related requests and initiatives for business partners

Review artifacts for completeness, quality, and content and provide challenge where appropriate

Required Qualifications

10 years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10 years of IT systems security, business process management or financial services industry experience, of which 5 years must include direct experience in compliance, operational risk management, or a combination of both

9 years of risk management and mitigation experience

Desired Qualifications

Advanced Microsoft Office skills

Excellent verbal, written, and interpersonal communication skills

Strong analytical skills with high attention to detail and accuracy

Ability to interact with all levels of an organization

Ability to take initiative and work independently with minimal supervision in a structured environment

Ability to articulate complex concepts in a clear manner

Ability to influence and collaborate at all internal organizational levels

Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations

Other Desired Qualifications

Demonstrated IT operational risk knowledge/experience across technology domains including the evaluation and impacts of key risk indicators and design of effective control processes

Ability to drive process efficiencies and enable the organization to achieve risk remediation

Experience in developing constructive and transparent relationships across business groups

Demonstrated strong analytical and problem solving skills including the ability to research and understand complex processes and effectively communicate them to interested parties in effective manner

Job Expectations

Ability to travel up to 10% of the time

Street Address


2600 S Price Rd - Chandler, AZ


2700 S Price Rd - Chandler, AZ

AZ-PHX-Northwest Phoenix:

2222 W Rose Garden Ln - Phoenix, AZ

CA-SF-Financial District:

333 Market St - San Francisco, CA

CA-SF-South Of Market Area:

45 Fremont Street - San Francisco, CA

IA-West Des Moines:

7001 Westown Pkwy - West Des Moines, IA

IA-West Des Moines:

800 S Jordan Creek Pkwy - West Des Moines, IA


401 S Tryon St - Charlotte, NC


1525 W Wt Harris Blvd - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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Recruiter and Available Location Information

-, San Francisco, CA 94102

Company info

Wells Fargo
Website :

Company Profile
Wells Fargo & Company provides retail, commercial, and corporate banking services to individuals, businesses, and institutions. The company’s Community Banking segment offers checking and market rate accounts, savings and time deposits, individual retirement accounts, and remittances; and lines of credit, auto floor plan lines, equity lines and loans, equipment and transportation loans, education and residential mortgage loans, and credit and debit cards. This segment also provides equipment leases, real estate and other commercial financing, small business administration financing, venture capital financing, cash management, payroll services, retirement plans, health savings accounts, and merchant payment processing and private label financing solutions, as well as purchases retail installment contracts. Its Wholesale Banking segment offers commercial loans and lines of credit, letters of credit, asset-based lending, equipment leasing, international trade facilities, trade financing, collection, foreign exchange, treasury management, investment management, institutional fixed-income sales, interest rate, commodity and equity risk management, insurance, corporate trust fiduciary and agency, and investment banking services, as well as online/electronic products. This segment also provides construction, and land acquisition and development loans; secured and unsecured lines of credit; interim financing arrangements; rehabilitation loans; affordable housing loans and letters of credit; loans for securitization; commercial real estate loan servicing; and real estate and mortgage brokerage services. The company’s Wealth, Brokerage, and Retirement segment offers financial advisory, wealth management, brokerage, retirement, trust, and reinsurance services. As of March 7, 2014, it operated through 9,000 locations and 12,000 ATMs, and offices in 36 countries, as well as through The Company was founded in 1852 and is headquartered in San Francisco, California.

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