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Operational Risk Consultant 4

Company name
Wells Fargo

West Des Moines, IA

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Operational Risk Consultant 4

Wells Fargo

West Des Moines


Job #667884754

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Consumer Collections and Servicing, Control and Operational Risk team (CCS COR) provides guidance to Consumer Collections and Servicing (CCS), to support their commitment to comply with all applicable laws, regulations, and internal operational policies and procedures.

The Control & Operational Risk Consultant 4 will report to the SCEO Operational Risk Manger based in St. Louis Park, MN.

This role will be responsible for supporting Consumer Collections and Servicing in developing, implementing and monitoring risk-based operational risk programs to assure compliance with corporate, federal, state, agency, legal and regulatory requirements.

The objective will be to identify and mitigate risks associated with processes, people, system, or external events, and ensuring compliance with regulatory guidance.

The focus of this position will be control and operational risk support for external collection activities (third party collection agencies and law firms). Products will include Education Financial Services, Credit Cards, Personal Lines and Loans, and Retail Services.

Daily responsibilities include:

Provide ongoing operational risk consulting with CCS Collections Management, including credible challenge to validate the state of compliance and effectiveness of controls

Manage the relationship with Testing and Validation COE partners performing Compliance testing. Oversee the process through approving the test scope, managing escalations, and providing expertise on the final Review Activity Reports (RAR) and corrective action design

Provide oversight, consultation, and tracking for corrective actions in the Centralized Issue and Corrective Action Tracking system SHRP

Partner with management within the Legal Remedies COE to provide compliance support for special projects and oversee operational strategies, policies and procedures to identify and mitigate compliance and regulatory risks

Work with the Law Department to interpret legal and regulatory alert changes, and provide consultation to Collections Operations and Third Party service providers as they implement required changes

Partner with Corporate Compliance to complete Consumer Financial Law assessments, on Third Party vendors providing collections support to Wells Fargo

Provide recommendations about collection agencies, debt buyers, or external law firms which may impact multiple lines of business across the WF Enterprise

Monitor the external environment (peer bank performance, consent orders, court decisions, media reports) to identify emerging risks, and then lead or participate in impact assessments for CCS Collections

Prepare and deliver executive summary presentations

This position may require on-site visits to third party law firms, collection agencies and debt buyers, with sporadic travel.

The successful candidate will need to leverage analytical tools and methods to help the business achieve operational excellence. Effective communication skills are required to identify operational and compliance risk gaps and prioritize and remediate these gaps effectively and timely.

**The preferred locations are listed; however, we may consider candidates in other major hub locations for Wells Fargo. **

Required Qualifications:

6 years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6 years of IT systems security, business process management or financial services industry experience, of which 3 years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications:

Advanced Microsoft Office skills

Excellent verbal, written, and interpersonal communication skills

Strong analytical skills with high attention to detail and accuracy

Ability to interact with all levels of an organization

A BS/BA degree or higher

Collections or recovery experience

Quality assurance experience

Knowledge and understanding of collections or risk management

Strong relationship management skills

Strong research and documentation skills

Ability to travel up to 10% of the time

Job Expectations:

Ability to travel up to 10% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at ~~~.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Updated 05/16/2018

Company info

Wells Fargo
Website :

Company Profile
Wells Fargo & Company provides retail, commercial, and corporate banking services to individuals, businesses, and institutions. The company’s Community Banking segment offers checking and market rate accounts, savings and time deposits, individual retirement accounts, and remittances; and lines of credit, auto floor plan lines, equity lines and loans, equipment and transportation loans, education and residential mortgage loans, and credit and debit cards. This segment also provides equipment leases, real estate and other commercial financing, small business administration financing, venture capital financing, cash management, payroll services, retirement plans, health savings accounts, and merchant payment processing and private label financing solutions, as well as purchases retail installment contracts. Its Wholesale Banking segment offers commercial loans and lines of credit, letters of credit, asset-based lending, equipment leasing, international trade facilities, trade financing, collection, foreign exchange, treasury management, investment management, institutional fixed-income sales, interest rate, commodity and equity risk management, insurance, corporate trust fiduciary and agency, and investment banking services, as well as online/electronic products. This segment also provides construction, and land acquisition and development loans; secured and unsecured lines of credit; interim financing arrangements; rehabilitation loans; affordable housing loans and letters of credit; loans for securitization; commercial real estate loan servicing; and real estate and mortgage brokerage services. The company’s Wealth, Brokerage, and Retirement segment offers financial advisory, wealth management, brokerage, retirement, trust, and reinsurance services. As of March 7, 2014, it operated through 9,000 locations and 12,000 ATMs, and offices in 36 countries, as well as through The Company was founded in 1852 and is headquartered in San Francisco, California.

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