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IT Governance Compliance Analyst - Senior

Pittsburgh, PA

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Job Description

Job Title: IT Governance & Compliance Analyst - Senior
Job ID: ******
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Corporate Information Services
Department: IT Svc Management Office
Location: 600 Grant St, Pittsburgh PA 15219

Supports the research, monitoring and implementation of business process development and improvement initiatives based on ITIL foundations for managing the governance and compliance of IT. Works with project stakeholders to develop and implement new programs and processes.


* Act as a change agent to lead, facilitate and manage change across the ISD organization. Lead groups toward common goals; facilitate discussions in group settings.
* Conduct analysis and propose process improvement initiatives. Schedule and lead project status meetings with project stakeholders to assess progress and plan activities.
* Convey information to a variety of people and groups; translate technical data into meaningful business terminology. Coaches less experienced staff.
* Deliver products and services within budget and targeted delivery date.
* Develop and execute strategic plans for governance and controls process improvements and standardization across the ISD enterprise. Investigate areas for improvement in processes and/or service delivery.
* Develop and maintain detailed SOWs and project plans for ISD improvement projects and initiatives, including scope management, timing, resource requirements, and costs.
* Maintain knowledge of current industry best practices and trends in technology and process, and identify ways to apply to current practices.
* Prepare and present project status reports to appropriate stakeholders.
* Provide subject matter expertise on software applications being used to govern the ISD organization.
* Serve as a consultant in process improvement to ISD leaders, including techniques such as process mapping, procedure development and documentation, etc.
* 4 year academic degree in Business or Technology and/or equivalent experience in developing processes, controls, and programs to implement a new program or process in a corporate business setting.
* 5 years of relevant experience.
* Has a thorough understanding of business processes, internal control risk management IT controls and related standards and proficiently applies it to made independent, practical contributions.
* Knowledge of ITIL foundations required and certification in ITIL preferred. Advanced knowledge of Microsoft Excel, Microsoft Project, Power Point, Visio, and Share Point.
* Basic report writing capabilities - SQL query language, crystal reports or similar software.
* Experience developing executive level presentations and delivering effective presentations required.
* Experience implementing or consulting on change management initiatives on a large scale required.
* Excellent interpersonal skills and the ability to influence.
* Ability to translate technical processes into business language for end users and executives.
* Excellent organization and follow up skills.

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with DisabilitiesSalary Range: $35.09 to $53.48

Union Position: No

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