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Job Details

Program Specialist 2 Veterans Affairs Special Accounts

Company name
Seattle Colleges

Seattle, WA

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Position Summary

This is a full-time classified position. The position is responsible for administering Veteran Education Benefit programs for veterans and eligible dependents; including reconciliation. Process financial aid applications and providing students and public with financial aid information; including determining financial aid award packages. This position reports to Director of Financial Aid and Veterans Services.    

Application information: Attach current resume Attach cover letter addressing how you meet the duties and responsibilities, and requirements for the position Contact phone number and email addresses for 3 professional references, 1 of which is from a direct report or colleague

Seattle Colleges are committed to recruiting dedicated faculty and staff who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

This position is governed by a collective bargaining agreement with representation by WFSE and is subject to union shop provisions.

Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Essential Functions

Veteran Support Services and Outreach

  Serve as primary contact for veteran and eligible dependents to provide advice, information and interpretation of policies and procedures related to VA Educational Benefits, in person, on the telephone, and by e-mail. Act on behalf of the college as the primary School Certifying Official meeting all requirements of the Department of Veterans Affairs. Provide extensive benefit counseling and advice to students and analyze any complex problems, give probable outcomes and solutions or recommend alternative courses of action to complete their applications for VA benefits, college admissions, and financial aid. Provide service to Seattle Central's satellite campuses and attend off campus outreach events.

Fiscal Responsibilities

  Ensure all students allowable tuition and fee charges are properly billed to the Department of Veterans Affairs for students receiving Chpt. 33 Post 9-11 GI Bill benefits, in accordance with established VA regulations. Reconcile the receipt of all funds and confirm they are posted to student accounts.   Resolve any overpayments, Treasury Offset payments (TOP), and coordinate all refunds to the VA Debt Management Division. Notify ineligible students of their responsibility to pay all tuition and fee charges and ensure student account is referred for billing and collection action. Coordinate billing and student refunds with the district accounting office and act as liaison for third party administrators, counselors, and students for billing and receivables.

Data Integrity and Program Compliance

  Programmatic responsibility for VA Educational Benefits to include; interpret, advise and implement institutional policies and procedure related to the program; prepare and maintain administrative business reports. Review student enrollment activity to ensure courses are applicable to the program of study.  Provide information regarding schedule adjustments and tuition/fee charge changes to the VA in a timely manner using VA-ONCE. Report all academic probation, academic dismissal and graduation information as required in VA-ONCE and submit quarterly reports to Director. Compose necessary correspondence to students related to file status, course applicability to degree requires, and the policies and procedures of Seattle Central College and the VA. Ensure that all new programs, certificate and degree programs, and changes in them are submitted to the VA Educational Liaison for approval.

Financial Aid Processing

  Interpret state and federal policies and procedures Assist with disbursement of financial aid funds and award notification Review and award financial aid packages; including, determining Academic   Satisfactory progress Access  NSLDS,  COD,  EDExpress  and  other software  programs  as needed  and Perform EDE processing Assist with answering the financial aid phones and counter service as needed Perform multiple tasks with frequent interruptions and have a strong organizational aptitude

Assist with other tasks as assigned; including, providing back up for financial aid programs as needed

 Supervision of VA Work-Study Students

  Create job descriptions for VA approval and campus posting. Review applicants, interview applicants and complete training for student employees.  Assign projects and tasks, review for completion and accuracy.  Provide ongoing feedback and supervision regarding work.

Required Education, Experience & Abilities

Associate's Degree OR any combination of relevant education, training and experience that indicates successful performance of the essential functions of the position. Five or more years' experience with veteran educational benefits or services in higher education. Ability to interpret detailed information, trouble shoot and problem solve academic and systems issues. Excellent verbal, listening and written communication and customer service skills. Demonstrated experience with working effectively with persons from diverse backgrounds, such as racial, ethnic, religious, gender, sexual orientation, socio-economic, and diverse physical and learning disabilities. Demonstrated ability to manage and prioritize tasks; complete high volume workloads and work independently. Knowledge and experience with funds management and funds reconciliation.

Preferred Qualifications

Veteran/Military Service with honorable discharge Demonstrated experience teaching, providing workshops and presentations. Demonstrated experience with data base systems including the student data base system HP3000 & FAM

The following Benefits are provided for Classified Staff positions:

Health Benefits

Comprehensive Medical, Dental, Life and Long Term Disability insurance through the Public Employees Benefits Board (PEBB)

Retirement Options

Public Employees' Retirement Systems (PERS) - Classified staff

Supplemental Retirement Options:

Deferred Compensation Program

State Board Voluntary Investment Program (SBVIP)

Popular Optional Benefits

Flexible Spending Account (FSA)

Health Savings Account (HSA)

– available only with enrollment in a Consumer Directed Health Plan (CDHP)

Dependent Care Assistance Program (DCAP)

Additional Benefits

AFLAC Supplemental Insurance

Credit Union Enrollment:

School Employees Credit Union of WA

WA State Employees Credit Union

Hometown Home Loan Program

Liberty Mutual Auto/Home Insurance

Long Term Care

– User Name: pebbltc – Password: jhancock

Classified employees are eligible for sick leave, vacation, bereavement leave, personal leave, and personal holiday leave.

This is a union-covered position, which requires the payment of membership dues/representation fees.


Describe your experience with regulatory compliance as it relates to Veterans Affairs & Financial Aid Reporting Requirements.


Seattle Central is committed to undoing institutional racism in our approach to working with our staff, students and the community. What does this mean to you and how do you think it might relate to the position for which you are applying?

Required Question


Seattle Colleges





1500 Harvard Ave

Seattle, Washington, 98122

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Company info

Seattle Colleges

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