State of Florida
REGULATORY SPECIALIST II - 79000204
REGULATORY SPECIALIST II - 79000204
Date:Apr 13, 2018
Location:TAMPA, FL, US, 33602
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Requisition No: 33719
Agency: Business and Professional Regulations
Working Title: REGULATORY SPECIALIST II - 79000204
Position Number: 79000204
Salary: $1,074.08 to $1,853.47 Biweekly
Posting Closing Date: 04/20/2018
DIVISION OF ALCOHOLIC BEVERAGES & TOBACCOREGULATORY SPECIALIST IIPosition Number: 79000204Hiring Range: $1,074.08 to $1,853.47 Bi-weekly
Successful completion of background screening is required for this position.
The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including: receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. Florida has approximately 77,000 active alcoholic beverage and tobacco licenses, permits, and brand registrations. More than 1.6 billion in state revenue is generated annually through activities regulated by the Division. The Division's three bureaus - Licensing, Auditing, and Enforcement - comprise a team of approximately 328 personnel fulfilling the regulatory obligations of the Division throughout the state.
This position will be filled at the minimum ($1,074.08 bi-weekly) of the salary range
(3) years of customer service experience. This experience includes documented work or volunteer experience communicating with customers or clients for the purpose of gathering information.
(2) years of computer experience. This experience must include proficient use of Microsoft Word and Excel and may include usage of databases or other forms of on-line software.
(1) year of experience in managing accounts receivable, collections, or cash handling.
Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills, and abilities must also be clearly disclosed on the State of Florida Employment Application. Any omission, falsification, or misrepresentation in qualifying question responses will be cause for elimination from the selection process.
Duties & Responsibilities:
The Regulatory Specialist II position is assigned a variety of regulation activities for the issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. This position works independently performing professional work involving eligibility determination activities for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations. The duties of this position include, but are not limited to:
Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure. Notifies applicants of any omissions or deficiencies in the application.
Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes. The ability to understand, interpret, and apply policy, rule, and law is critical for accurate and timely completion of application processing.
Independently evaluating qualifications and requirements to determine eligibility for licensure.
Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
Effectively communicating with the supervisor in the event of a denial for further action.
Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
Preparing reports and other documentation to provide information to the division, department, licensees, and the public.
Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.
Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures.
This position is anon-sworncareer service position located within the Bureau of Licensing.
Knowledge, Skills & Abilities:
Ability to multi-task, working on multiple issues simultaneously and independently.
Ability to determine work priorities and ensure proper completion of work assignments.
Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work related documents, by talking with others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience.
Knowledge of and ability to understand and apply applicable statutes, rules, local ordinances, as well as policies and procedures regarding licensure and regulation of alcoholic beverage, cigarette, and tobacco businesses.
Ability to compile, organize, and analyze data as well as present findings.
Ability to establish and maintain effective working relationships with others.
Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions.
Knowledge of the techniques for handling complaints and dealing with the public.
Applicants able to effectively communicate in English and Spanish will be given additional consideration as determined by need of the office.
Ability to handle telephone calls in a courteous and effective manner
Must be available to travel for training, meetings, etc. as assigned.
The hours of work for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one-hour lunch break. Due to the requirement for interaction with the public during state business hours, this position is not authorized for telecommuting or a flexible work schedule.
Desired Qualities / Aptitudes
To effectively perform the duties of a Regulatory Specialist II, individuals must be able to demonstrate competencies essential to successful performance in the position, which include:
Must be proficient with problem-solving, including the ability to identify issues and resolve problems in a timely manner.
Must possess strong interpersonal skills.
Must be able to communicate clearly in writing and orally.
Must be able to effectively read and interpret information, accurately present numerical data, and skillfully gather and analyze information.
Must be able to prioritize and plan work activities.
Must be organized, accurate, thorough, and able to independently monitor work for quality.
Applicants must complete all fields in the Candidate Profile. Work history, hours worked and formal education are required to be considered in qualifying for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.
Important Notices - Please be advised:
Experience, education, and training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 30 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.
Special Notes of Interest
Preference will be given to applicants with experience reviewing legal or financial documents.
Preference will be given to applicants with experience working with records using an automated data management system.
If notified of selection for this position and are currently licensed through any division of the Florida Department of Business & Professional Regulation, the license may be required to be placed in an inactive status to accept the position.
This position requires a security background check and participation in direct deposit. The applicant’s Social Security Number (SSN) and date of birth are required to conduct this background check.
Contact Information: Pam Pace (850)email@example.com
Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
NOTE:This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.
The Florida Department of Business & Professional Regulation is committed
to increasing recruitment and hiring of individuals with disabilities and
improving employment outcomes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The Florida Department of Business & Professional Regulation values the sacrificesveterans and their family members have given to our country and supportsthe hiring of returning service members and military spouses.
If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, Saint Petersburg, Florida 33708.
We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere. All documentation is due by the close of the vacancy announcement.
Nearest Major Market:Tampa
The state is bordered to the west by the Gulf of Mexico, to the north by Alabama and Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida and the sovereign state of Cuba. Florida is the 22nd most extensive, the 3rd most populous, and the 8th most densely populated of the United States. Jacksonville is the most populous city in Florida, and the largest city by area in the contiguous United States. The Miami metropolitan area is the eighth-largest metropolitan area in the United States.