What you’ll be doing...
At Verizon Connect, we guide a connected world on the go.
We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. Our consumer products, like Hum, create a more connected ride with vehicle diagnostics, emergency assistance, and WiFi. And to top it off, our partnerships with major car manufacturers help us care for more drivers with our connected technologies.
As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
This position reports to the Senior Manager – Global Technology Operations. The IT Audit and Compliance Manager will be responsible for establishing and managing the corporate quality processes in accordance with the Service Management Model based on ITIL best practices and internal and external audit requirements. The candidate should be a practitioner in the area of Corporate Quality Assurance (CQA), focused on core IT Service Management / ITIL functions including but not limited to areas such as monitoring, change management, release management, incident management, problem management, configuration management, user access management, service level management, etc.
The IT Audit and Compliance Manager will ensure that standardized methods and procedures are used for efficient and prompt handling of all R&D Operations process documentation in order to minimize the impact on service quality and consequently identify opportunities to improve the day-to-day operations of the organization and reporting. This role will also be responsible for proactively measuring and analyzing the current state of our IT process and sub-process management practices to improve operations performance, quality for service support, delivery, and customer satisfaction.
This role is responsible for limiting or eliminating risk and impact to core business services by driving compliance within our technical operations to process documentation. The person in this role is responsible for producing project and risk mitigation plans, ensuring that we are within the appropriate risk tolerance levels, thereby ensuring that the business is not affected by poorly operationalized and tracked processes.
The IT Audit and Compliance Manager will ensure proper documentation and audit trails exist for all activities performed related to these processes as well as maintains and updates (as needed) the policies and procedures for these functions, helping to mitigate regulatory and compliance risks.
Success will be measured based on the progress of reducing key performance indicators around service availability, performance, etc.
What you'll be doing:
Manage, maintain and enforce internal audit control policies across the enterprise.
Drives R&D process review sessions across for all VZT brands (VZT, NWF, Telogis and Fleetmatics)
Analyze current state and work with functional leaders and define business processes to meet defined business objectives.
Ensure that all IT processes and sub-processes are documented so that it enables maturity of operations practices.
Review and analyze IT process and sub-process documents and Approve or Reject them based on their adherence to documented policies, and assist in determining the corrective actions required to align them with industry standards.
Participate in determining long term planning and contribute to overall business strategy.
Document and report status of audit plans to appropriate technical and business teams to ensure that proper documentation and audit trails exist for all activities performed related to the audit process.
Assure that each process documents is approved by the required approvers before implementation.
Communicate high risk/high impact audit issues to the R&D leadership team as needed for their review and approval.
Measure effective execution of customer contracts.
Lead projects determined by the executive team to propose new solutions to business process problems based upon both quantitative and qualitative data within Corporate Quality.
Lead and coordinate the agenda for quarterly audit meetings.
Use Lean Six Sigma problem solving tools, including process mapping.
Update, maintain and publish Audit Calendar; and organize and manage the process.
Transform new designs to standardized work with assigned responsibilities.
Identify needed metrics to drive and sustain business improvement.
Create and deliver training presentations.
Perform ISO 9001 and other ISO process audits to determine business effectiveness, and implement and maintains ISO 9001 compliance for R&D.
Respond to quarterly and annual audit requested related to process documentation.
Collect and report on trends/metrics to proactively identify areas for improvement.
Capture, track and publish process efficacy using established Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) through a measurement system that tracks adoption, utilization and proficiency of individual processes.
Maintain and improve process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security) through providing knowledge, expertise and training on the use of the process and tools.
Collaborate with team members (especially Security Operations) to identify and operationalize IT processes and establish new KPIs as needed.
What we’re looking for...
You'll need to have:
7 years' experience working with and improving processes within a standard ITSM framework such as ITIL and good knowledge of general IT concepts, e.g. applications, servers, network, database, etc.
ISO 9001 Internal Auditor or equivalent
Six Sigma Green Belt or equivalent
BS/BA required – business or computer science discipline.
Even better if you have:
Legal and/or Regulatory experience
Lean Six Sigma Black Belt
ITIL Foundation Certification or higher
Skilled at operating in a matrix environment
Familiar and comfortable working in a 24x7, high-availability service delivery environment
Disciplined problem solving skills with excellent follow-through using DMAIC process
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.