City of Boise, Idaho
Overall Job Objective Summary Statement Facilitates compliance with City and State laws and ordinances regarding parking and abandoned vehicles within Boise city limits. Patrols assigned areas, issues warnings and citations, responds to complaints, marks abandoned vehicles for impound, arranges for vehicles to be towed and provides information to the public. Interacts with a variety of members of the public, including potentially hostile, emotional, or dangerous individuals regarding parking enforcement issues and providing general information. Work is performed independently under general supervision. Essential Functions Patrols a designated area of downtown Boise on foot or by bicycle to issue citations for violations of parking rules. Checks electronic meters, time zones and parking spaces designated for disabled people. Enters information into handheld ticket writers. Takes photos of violations considered hazardous in nature to properly document. Testifies in court regarding contested citations. (30%)Conducts inspections of tow companies the City of Boise has on rotation for appropriate safety equipment. Performs VIN inspections of vehicles that have been towed. (20%)Marks vehicles for impound. Conducts follow-up after 48 hours and has vehicle towed if not removed from City streets and/or other public rights of way. Makes a good faith effort to contact the owners of abandoned vehicles. Provides information and interacts with the public in potentially uncomfortable circumstances. (20%)Meets with the public and acts as community liaison. Gives directions, talks with merchants, answers questions about parking laws, and provides general information. (10%)Prepares kit bags and ticket machines for patrol. Performs office duties such as filing, checking e-mail, and downloading photos and ticket information. Assists with meter coin collection as well as sign and meter upkeep. Performs minor bicycle repairs. (10%)Initiates request to tow scofflaw vehicles. Observes, assesses and reports a wide variety of hazardous conditions, suspicious vehicles and traffic issues. Assists police officers at accident scenes and with other police matters ranging from a lost child to various criminal issues. Trains new employees. (10%)Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100% Requirements Required Knowledge, Experience, And TrainingRequires education and/or experience to attain the following:High School Diploma or equivalent and one year of experience providing in person customer service.Working knowledge of general customer service techniques; basic computer operation and related software applications; cell phone and digital camera usage.Ability to learn the geography of enforcement area; use good judgment in knowing when to act independently or involve a supervisor; maintain composure and professionalism when working with individuals who may be hostile, angry or emotional, and defuse situation; perform accurate data entry; interpret and explain policies, procedures and laws; work independently and as a member of a team; wear appropriate safety equipment and uniforms; display an attitude of cooperation and work harmoniously with all levels of City of Boise employees and the public; communicate effectively in the English language at a level necessary for efficient job performance; complete assignments in a timely fashion; understand and comply with all rules, policies and regulations; maintain prompt and regular attendance; perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.Individuals must be capable of operating vehicles safely and have an acceptable driving record.Preferred Knowledge, Experience, And TrainingKnowledge of conflict resolution techniques; City and State parking laws and ordinances.Licensing And Other RequirementsValid Idaho driver's license.Special RequirementsAll applicants must be able to successfully pass City of Boise background check processes which include reference checks and criminal history checks.Applicants must be able to pass, or have:Driving Record Check Working Conditions The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical EffortsWhile performing the duties of this job the employee is frequently lifting/carrying up to 10 lbs and rarely lifting/carrying up to 50 lbs. Also the employee is frequently pushing/pulling up to 10 lbs and rarely pushing/pulling up to 50 lbs. The noise level is frequently very loud. Work includes sensory ability to talk, hear, touch and feel. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity. Additional physical efforts include: Bicycling and walking in all weather conditions including snow and rain. A typical day can be a bicycle ride of ten to twenty miles.Working EnvironmentThe work environment will include inside conditions, outdoor weather conditions, extreme temperatures, in wet and humid conditions, with areas of dust, odors, mist, gases or other airborne matter. Employees will also drive a vehicle as part of this position. Walks and bicycles in downtown Boise along with vehicle traffic, pedestrians and cyclists. Must be aware of safety around crosswalks, alleys, and in various weather conditions including darkness.This position works: enforces parking regulations in Boise Parks during special events.
City of Boise, Idaho
Website : http://www.cityofboise.org/
About Boise: We are dedicated to making Boise the most livable City in the country, our team is 1600 people strong and is one of the largest employers in the area. Guided by a mission that keeps us focused on outcomes that are Lasting, Innovative, and Vibrant, we are passionate professionals who dream big and work hard. Our shared values are simple and we believe in them: One City, One Team – for the Greatest Good, Citizen Experience with “WOW”, and lastly, There’s Nothing We Can’t Do Better. From maintaining parks, to protecting the public, to designing waste water renewal systems, our entire organization is driven by the knowledge that every day when we go to work, we help to enhance what is loved most about Boise for generations to come. To learn more visit www.cityofboise.org.