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Job Details

OPS REGULATORY SPECIALIST I - DBPR - DSO - Open Competitive

Company name
State of Florida

Location
Tallahassee, FL

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OPS REGULATORY SPECIALIST I - DBPR - DSO - Open Competitive

in

TALLAHASSEE

Florida

OPS REGULATORY SPECIALIST I - DBPR - DSO - Open Competitive

Date:May 15, 2018

Location:TALLAHASSEE, FL, US, 32399

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify website.

Requisition No: 36069

Agency: Business and Professional Regulations

Working Title: OPS REGULATORY SPECIALIST I - DBPR - DSO - Open Competitive

Position Number: 79900567

Salary: $12.00 Hourly (non-negotiable)

Posting Closing Date: 05/22/2018

Division of Service Operations

Customer Contact Center

OPS REGULATORY SPECIALIST IPosition Number: 79900567

Hiring Salary: $12.00 Hourly (non-negotiable)

OPEN COMPETITIVE

The Department of Business and Professional Regulation is the agency charged with licensing and regulating various businesses and non-medical professionals in the State of Florida, such as cosmetologists, veterinarians, real estate agents and pari-mutuel wagering facilities. Our mission is to license efficiently, regulate fairly, and we strive to meet this goal in our day-to-day operation. The Division of Service Operations manages the Bureau of Central Intake and Licensure, the one-stop shop for intake of applications and licensing. The division also oversees the Customer Contact Center, which handles all initial interaction conducted via telephone and e-mail.

Minimum Requirements:

Must have one (1) year of customer service experience;and

Must have experience relaying and communicating information to the public verbally.

Applicants must complete all fields in the Candidate Profile. Work history with month and year, hours worked and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

Position Notes:

This is a Call Center Agent position answering inquiries primarily related to DBPR Professions.

Preference may be given to applicants who are bilingual, preferably in Spanish.

This advertisement may be used to fill current and future vacancies for up to six months from date of closing.

Selected candidates will be given a permanent work schedule to begin as early as 8:00 am and end at 5:00 pm.

Duties & Responsibilities:

Responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated professions & businesses with minimal assistance and submits an escalation referral when further action is necessary for resolution.

Answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry, and provides accurate information in accordance with the department’s policies and procedures as well as Florida Statutes and rules.

Responds to telephonic inquiries regarding licensing matters or questions related to Real Estate, Barbers, and Cosmetology; including responding to questions regarding continuing education requirements and fees.

Reviews information in the call center system, DBPR’s intranet site and/or internet site, as well as laws and rules to provide responses to customer inquiries. Updates call center systems with accurate and current information; updating records with information pertinent to each caller including their name, phone number and other relative information regarding the customer’s inquiry and the resolution offered.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market:Tallahassee

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State of Florida
Website : http://www.myflorida.com

Company Profile
The state is bordered to the west by the Gulf of Mexico, to the north by Alabama and Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida and the sovereign state of Cuba. Florida is the 22nd most extensive, the 3rd most populous,[8] and the 8th most densely populated of the United States. Jacksonville is the most populous city in Florida, and the largest city by area in the contiguous United States. The Miami metropolitan area is the eighth-largest metropolitan area in the United States.

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