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Principal Operations amp Compliance Analyst

Location
Albuquerque, NM

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Principal Operations & Compliance Analyst
Oracle

Albuquerque
NM
Job #700384220
Manage the development and implementation process of a specific company product.
Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Preferred Qualifications:
The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world s biggest challenges.
We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer s business critical applications.
Oracle Public Cloud Infrastructure
Bellevue, WA area preferred or ability to travel ~30% of the time
Job Description:
We are hiring an energetic, customer focused Principle Analyst with development, operations or support experience.
You ll be helping develop from the ground up a high powered, distributed team that understands deeply how our cloud platform works so they can help customers through problems they encounter and be the bridge between engineering, operations and the Oracle support organization. We are building a team based on strong values with egos left at home.
As part of the broader engineering organization, you will act as the voice of the customer to influence operations business processes and tools to improve the customer experience. This role is integral to the success of our short and long term customer relationships and is critical to the success of the platform.
Our vision:
To build a best in class customer experience blending customer support, operations and communication disciplines.
Job Responsibilities:
Identify and help write and/or maintain standard operating procedures (SOP s) for the customer operations team.
Analyze and understand security and compliance needs related to executing standard operating procedures.
Analyze and articulate the business value in creating automation (through script) for various steps in standard operating procedures.
Analyze and articulate requirements that drive business processes for the customer operations team.
Author and refine epics, features, and user stories related to building tools that support the customer operations team.
Evaluate and actively groom the product backlog supporting tools for the customer operations team.
Have the aptitude to uncover and suggest Automation and Tooling opportunities
Drive sprint planning exercises with the team through task rationalizations and roadmap planning.
Continually improve skills through work experience and training
Test automations of standard operating procedures and provide feedback/guidance on the quality of each automation.
Technical / Core Requirements:
B.S. in Computer Science or related field preferred, or at least 10 years industry experience
Strong documentation skills and organized approach to problem solving.
Familiarity and technical knowledge of automation platforms (Chef, Puppet, etc.)
Familiarity with unit and system testing methodologies.
Familiarity with RDBMS concepts (tables, views, procedures) and how to interrogate data during testing.
Customer-first attitude, willingness to serve customers goals and articulate them to team members.
Comfortable in high pressure situations.
Understanding of cloud computing concepts and platforms.
Proven ability to quickly learn new technical domains and then train others
Great verbal and written communication skills
Detailed Description and Job Requirements
This position is a supporting role in working with a team of technical experts that is leading the way in building next generation cloud experiences. As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining deliverables for automating tasks related to the standard operating procedures the team follows on a routine basis. The work will streamline and scale the operation and supportability of Oracle s customers cloud investments.
The work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 10 years of software design or related experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran s status or any other characteristic protected by law.
Job:
Product Development
Organization:
Oracle
Title:
Principal Operations & Compliance Analyst
Location:
United States
Requisition ID:
18000U86
Other Locations:
US-WA,Washington-Bellevue
Updated 07/12/2018

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