Talent Services Senior Manager - ELE Talent and Regulatory Compliance

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Job Information

Deloitte

Talent Services, Senior Manager - ELE Talent and Regulatory Compliance

in

Hattiesburg

Mississippi

The role has oversight for multiple process areas within US Employee Lifecycle Events including Talent Compliance and Regulatory Compliance areas. Delivers a high volume of transactional services that are strongly aligned with the Talent Services (TS) channel strategy. The role supports the US ELE Geography Leader in overall management and leadership of ELE services in support of the US geography.

The role functions as a strategic advisor and liaison, interacting with other areas of TS, Enabling Areas, and the Businesses as needed. Directly responsible for team management, oversight and quality of the team's activities. Leading this team requires the ability to manage and set direction virtually.

The role is focused on creating, building and implementing effective, efficient, and consistent operational processes within ELE. Responsible for driving continuous process efficiencies, leveraging process and technology improvements and ensuring optimal utilization of all resources. Coordinates activities with US and USI ELE teams. Handles all escalations and interfaces with leadership on escalation resolution. Strong ability to troubleshoot and implement solutions to ensure consistent quality of service delivery.

Strong human resources operational knowledge and ability to influence others in decision making.

Work you'll do

Creates, builds and implements effective, efficient, and consistent operationally mature processes within ELE. Responsible for process efficiencies, leveraging process and technology improvements and ensuring optimal utilization of all resources.

Interfaces with leadership on escalation resolution and has a strong ability to troubleshoot and implement solutions to ensure consistent quality of service delivery.

Fosters and maintains positive relationships within Talent Organization and customer base, serving as an interface between internal and external customers and functional team members to ensure effective delivery of Employee Lifecycle Events processes.

Accountable for the quality and integrity of the data maintained by the Employee Lifecycle Events teams.

Analyzes operational performance and client satisfaction against established metrics.

Oversees resource allocation within the Employee Lifecycle Events Compliance teams. Works with the leads and operational support staff to meet Service Level Agreements (SLAs).

Works with the Employee Lifecycle Events managers and staff to resolve complex issues within the team and make final decisions related to these issues.

Manages, mentors and develops direct reports, team and quality of work (e.g., provide one-on-one coaching and counseling and identify career / professional development opportunities for team members). Creates cross-skilling opportunities for team members.

Advocates for and participates in continuous improvement workshops and projects.

The Team

The Employee Lifecycle Events (ELE) team is part of the Talent Services (TS) channel of the Deloitte Talent Organization. TS delivers a breadth of services through an innovative and customer-centric shared services model. The TS vision is to make a global impact through a distinctive Talent experience. The operating principles are to think business first, be bold in everything we do, own the experience, and seize every moment to grow. The ELE Compliance team focuses on providing support to our key stakeholders within and outside of Talent in the following process areas: worker's compensation, unemployment claims, promotion agreements, personnel file maintenance, federal background investigations, rehire eligibility, name change and other data confirmation updates, supporting Talent policy activities such as nepotism and outside employment and activity.

Qualifications

Required:

10 years of related experience

Knowledge of the Talent management lifecycle (hire to retire) and all the associated data flows

Knowledge of call center or shared services environment

Problem / issue identification and resolution, project management, communication and presentation skills for both internal and external audiences

Demonstrated progressive growth and increased accountability over time

Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion

Excellent people management and leadership skills

Experience in working with senior leaders to determine organizational needs

Excellent project management and senior-level facilitation skills

Technology:

Human Resources Information Systems (HRIS) experience

Applicant Tracking System (ATS) experience

Case Management System experience

Preferred:

SAP and/or SAP Success Factors experience

Salesforce and Snow experience

Project Management Professional (PMP) certification

EA

TALENT

ExpHire

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website : http://www.deloitte.com